About

FAQ

• Where is the store based?

  Getxo, Spain

• Do you accept orders placed outside of the US?

  We sure do! We are an artistic Collective that will send the artworks mainly from Spain. But we also send from many other countries where we organize exhibitions or because we have artistic arrangements with many artists from around the world we love and we like work with. In any case, in the description of the products or in the SHIPPING NOTES, we always indicate from where the product is going to be sent.

• How long will it take to receive my order?

  Once shipped the days that will take to arrive will depend on the efficiency of your local postal service. International shipping delivery times may vary between 1 week - 2 weeks aprox. It often depends on whether or not Customs stop packages... In the event that they are stopped.

• Do we confirm the shipping address and that the payment has been made correctly?

  Yes, we always do it. In the 24 hours following the purchase, we always send you a personalized message to confirm the purchase and the shipping address.

• Are packages sent with tracking number?

  Yes, we will always provide you with the shipping number of the package and the link to check the shipment.

• What postal service do we use?

  The artworks that are sent from Spain: we always use the state postal and parcel service Operator named CORREOS https://www.correos.es that will provide us with a tracking number that we will give you, because all shipments are certified.

  The artworks sent by different artists we work with around the world: They will always use the cheapest and safest. And they will always provide us with a tracking number and a link to make inquiries. And that number and the link we will provide it to you.

• do you want a customized art shipping?

  Yes...If you want a customized art shipping...you can tell us...and we will arrange it...

  But as we said in a previous point ... we use the Spanish state service (CORREOS) that makes shipments to the whole world perfectly.

  And when the works are sent by the artists directly from their countries of origin, they always use an effective service, as we have already said, and always with a tracking number.

• can you contact us and make more questions?

  yessssss :-) If you want ask any question...send email to [email protected] or through WHATSAPP +34 615755231 (Sergio)

• what we do if we don´t use all money we ask for shipping costs?

  As we say in all products...we always give back to you, of course ;-)

• What is Storenvy?

  This store is created with Storenvy, an online store builder and marketplace for inspired brands. As a shopper, you can discover and buy items from multiple stores from all over the world and check out in one step at or open your own store for free.

• How do I pay for my order? Is it secure?

  The Storenvy checkout process is powered by both Stripe and PayPal, two of the most trusted online payment solutions on the web. Because of this, Storenvy has all the same securities and payment fraud protection as these leading payment processors. We accept Visa, Mastercard, Discover, American Express and Diners Club. If paying with PayPal, you may also make payments using your bank account, but this may delay your order.

• What if something is wrong with my order?

  If you have a problem with an order from this store, please contact the store directly, either through the Contact page or through your Storenvy account settings page.